FAQ

How do I book a room?

First select the desired department and under the booking tab you will find our booking system.

NOTE: Payment is NOT made online, but in person on the day of the event.

Booking outside opening hours?

We have a minimum price of 2500,- for bookings outside opening hours. If your group is larger than this price, you will be charged according to normal prices.

Feel free to send a booking request at kontakt@locked.dk

When should we arrive?

Please arrive a little earlier than the booked time (10-15 min).
If you are more than 5 minutes late, please call us.
If you are more than 20 minutes late, we will unfortunately have to cancel your time and still charge you, as it will otherwise affect our other guests' times.

Can we fit 6 people in one room?

Yes - but we recommend 3-4 per escape room for the best experience.

Is it for kids?

Yes, children can participate with adults. However, the atmosphere in our Escape Rooms can be a bit dark and there may be theatrical blood (depending on the theme). We don't have a minimum age for children, but we recommend that children are at least 10 years old when accompanied by adults.

However, without adult participants on the team, children must be at least 15 years old.

Can I join even if I'm claustrophobic?

Yes - In all rooms it is possible to go back to the exit and get out, it will never be locked. In the Kidnapped room you will be handcuffed, but there is a set of emergency keys for those situations where it is necessary.

What language is used?

Our Escape Rooms are conducted in English, but with Danish subtitles on e.g. video elements.

All employees also speak both Danish and English.

Forgotten cases

If we find lost valuables (wallets, cell phones, etc.), we will try to find and contact the owner. If this is not possible, the valuables will be handed over to the lost property office at the police after a short time. Forgotten items that do not qualify as valuables (jackets, sweaters, hats, gloves, etc.) are stored in a box with forgotten items. After 1/2 year, the clothes are handed over to a relief organization.

Disability issues

Unfortunately, the Escape Room activity is not suitable for wheelchair users, as you need to be able to walk and stand.

It is possible for the hearing impaired to receive written clues via SMS (this must be arranged in advance).

We accept companion cards. (However, there must be a minimum of 2 active participants in an Escape Room).

Payment

Payment is always made on the day. We accept payment with all types of credit cards, MobilePay and cash.

Gift cards

To use your gift card with us, simply book your experience as normal and bring the gift card as payment on the day.

Team photos

All team photos are regularly posted on the department's Facebook page. Here you can freely download your photo afterwards.

Food and drink

Unfortunately, it is not allowed to bring food and drinks. We do not offer food, but we do offer cold drinks.
(For larger groups (+15 people) we can offer arrangements with snacks and drinks)

Alcohol policy

We recommend being in your right mind when participating in an escape room. For the sake of the team and the experience, you'll get the most out of it if you're sober.

We reserve the right to refuse guests who are deemed too intoxicated to participate.

Cancellation policy

Yes - you can always cancel a room, but we would like to be notified well in advance so that we have the opportunity to allocate the room to another guest.
If you cancel less than 48 hours before the start time, a 100% cancellation fee will be charged.